Hearth & Haven wins them back automatically — with timed win-back texts and a review engine that runs itself while the staff sells candles.
Sent automatically, 90 days after Maya’s last visit. Zero staff effort.
A customer buys a stoneware dinner set, loves it, tells a friend — and is never heard from again. Not because the shop failed. Because nobody followed up.
Nearly half of first-time buyers never come back — not to a competitor, just to silence. The shop never learns why, because it never asks.
Receipts go in the bag, the moment ends. No thank-you, no check-in, no reason to return — the relationship flatlines the day after purchase.
Happy customers don’t review on their own — busy ones do even less. The shop’s 5-star reality never makes it onto Google, so strangers never see it.
Hearth & Haven sells the pieces that make a house feel like home — the kind of things people buy once, love daily, and happily buy again as gifts.
Hand-glazed 16-piece sets in oat, sage, and charcoal. The signature buy — and the #1 gift purchase.
Stonewashed, sofa-ready, impossible to walk past. Average second purchase within 60 days.
End-grain oak, food-safe oil finish, engraved in-store. The add-on that lifts every basket.
Poured two streets over, honey-and-cedar scent. Bought on impulse, repurchased on ritual.
Both run on the customer’s phone number, captured once at checkout. After that, the shop does nothing — the system does everything.
When a customer goes quiet, the system notices before anyone else does. Timed texts at 30, 60, and 90 days bring them back with the right offer at the right moment — like the HAVEN15 text that brought Maya back.
Walk the journey →
System 02 · SMS + GoogleThe morning after every purchase, happy buyers get a gentle nudge to leave a Google review. Five-star reviews get an instant warm reply; anything less alerts the owner privately. Reviews climb from 38 to 212.
See the engine →
The real thing plugs into a shop’s point-of-sale, captures numbers at checkout, and runs both systems quietly in the background. No apps for staff to learn, no dashboards to babysit.
See what ExM builds →